Shipping policy

Shipping Policy

We aim to process all orders within 24–48 hours of receiving them. Once your order has been dispatched, you’ll receive an email notification with tracking details (if applicable).

UK Delivery

We offer free standard delivery on all UK mainland orders.
Please note that deliveries to Northern Ireland, the Scottish Highlands & Islands, the Isle of Man, the Isle of Wight, and the Channel Islands may incur an additional postage charge due to courier surcharges. If applicable, this will be clearly displayed at checkout before payment.

European Union

At this time, we are only able to deliver within the United Kingdom and are unable to offer shipping to the European Union or other international destinations. This reflects recent changes to EU customs requirements and the extended producer responsibility obligations for packaging waste now placed on overseas sellers, which make EU shipping impractical for us to support. We keep this under regular review and will update this policy if our shipping options change.

If you're based in the EU and have any questions, please don't hesitate to get in touch at help@hemastonejewellery.co.uk — we're happy to help where we can.

Lost or Delayed Parcels

While most orders arrive within the estimated delivery times, delays can occasionally occur due to factors outside our control (such as courier delays, customs processing, or adverse weather).

If your parcel appears delayed or tracking has not updated for several days, please contact us at help@hemastonejewellery.co.uk and we’ll assist in locating it.

In the unlikely event that your parcel is confirmed lost by the courier, we will offer a replacement or full refund as soon as the investigation is complete.